Often times, we look at travel as this romanticized experience where everything is amazing and everything is perfect. And while some trips do go off without a hitch, I’ve definitely had my fair share of bad travel experiences. But perhaps none quite as bad as my recent experience at the Keflavik airport leaving Iceland. After a great long weekend in one of our favorite countries, we arrived to the airport that is usually a breeze to travel through. In reality it ended up being one of those Hell-ish travel days that haunts you for a while after. So before I get to the point of this post, what to do when you get the dreaded SSSS on your boarding pass – a little back story so you understand the full extent of what happened to me and how you can keep it from happening to you!
The day we left Iceland, we arrived to return our rental car at Keflavik airport a solid 3 hours before our flight. We had grand plans of heading in to the Saga Lounge and relaxing before our flight after driving around all morning. Upon arriving at the Rental Car return center (a few blocks from the airport terminal) we dropped our car and headed in the building to return the keys. Now we’ve rented cars all over the world and usually you just drop everything off and they send you a receipt later. Often times they don’t even look at the car and send you on your way. I stood in line for a solid 55 minutes. By the time we were all done (and we had literally no damage or issues either – so it should have been quick), we were rushing to the terminal building with only 90 minutes to go before our flight.
We had tried to check in for our flight online the night before and it wouldn’t let us. Which in retrospect, should have been a red flag. But we didn’t think much of it since it’s international and often times they make you check in at the counter to check passports. Upon arrival in the terminal, we couldn’t use the kiosks either, directing us to a gate agent. She gave us our boarding passes and since we were in a hurry, we didn’t even look at them.
Next we arrived at the longest line I have ever seen waiting to get through Passport Control. I had Nick wait in the horrendous line and headed up to the front just to confirm this was indeed the line we needed – in the end, it actually was for Canada and the UK. So we moved on up to the USA line which was way shorter (still long, but better) and as we were close to the front we remarked that we would literally only get through the other side and have our flight board in 10 minutes. Little did we know what was still ahead.
Upon the other side of passport control they were checking boarding passes. I showed them mine and it was only then that I saw the SSSS printed on the bottom corner. Immediately I knew this was not good. The agent told me I had been randomly selected for a second security screening and that I’d need to wait in the line right there. I remarked immediately that my flight was going to be boarding any minute and she said it didn’t matter, I had to do this and that the flights would wait. (I found out later Nick was documenting all of this via Instagram Stories since he couldn’t wait with me in the line – so at least we could laugh about the whole debacle later…)
Well long story short, I spent 2 hours in this line along with a solid other 30+ passengers headed to all different US locations. Once we finally made it to the front of the line, I was made to take all my shoes, scarf, and coat off. I was patted down. My luggage was dumped open and every single thing taken out. I was questioned and my passport taken by the agent (which always makes me nervous). In short, they searched me like I have never been searched before. All I kept thinking the whole time was that thank God it was me chosen and not Nick, because it would have taken so much longer to go through all his camera bag!
At the end of this whole horrendous day, they did hold the flights for everyone but even though this was no fault of our own, the flight attendants and passengers were not nice about it when we finally got to board and didn’t offer any help finding space for our bags or anything. We also ended up missing our connection in Seattle as well as I’m sure leaving others with missed connections since we were over an hour late arriving in Seattle. The whole situation was handled horrendously by the Keflavik airport and Iceland Air and it will be a while until I opt to fly through Iceland again due to this issue and their airport being not up to par with how many people have started flying through there.
In short, if you get the dreaded SSSS which so many travelers have bemoaned before, know that you’re in for nothing short of horrible when you arrive at security and in all honesty, there isn’t a ton you can do about it.
But if it happens to you, here’s a few things to remember to ease the pain:
-If you can’t check in online the day before and you should be able to, it’s probably a good idea to be at the airport way earlier than you should need to be.
-If you are held up due to security screenings by the airport, they have to hold your flight.
-While I was so angry the whole time, I quickly realized that wasn’t going to help anything. So try to stay calm and just deal with it the best you can.
-Let the airlines and airport know how horrible your experience was. You might not get anything back but the more people that complain, something could change.
-Be patient. As hard as that is, most of these security screenings take a long time. So try to stay calm and patient throughout as best you can.
Emily of Em Busy Living says
I have definitely dealt with not being able to check in online before (and it definitely meaning something was wrong) but I have never heard of the SSSS mark before. Horrible! What a mess. So sorry this happened.
Casey says
Yea, such a disaster! But all’s wells that ends well 🙂
Krystal // The Krystal Diaries says
Oh no what a mess. I’ve never heard of the SSSS mark before but I have heard of people having to go through extra security but usually it’s once they land at home.
Casey says
Yea I’ve heard of that too and I was a little scared I’d have to do that too…but it was just leaving Iceland this time around.
Kaelene @ Unlocking Kiki says
When we were flying back to Oregon for my first trip after moving here we got hit with everything as well. I had the SSSS mark, our flight was three hours delayed due to weather, we missed our connecting flight, it was so stressful. Every time I go to the airport I get more frustrated with how crazy busy it is there and how unprepared the infrastructure is.
Casey says
I know… as much as I used to love flying through KEF, it’s not nearly big enough or equipped for all the people that go through there now. They need an entire new terminal almost! Is there any talk of them upgrading?
Kristin | Eat. Fly. Love. says
Oh no! So sorry this happened to you! I got hit with the dreaded SSSS after my layover in Istanbul last year {they were hitting everyone who came through there during that time} and it was an exercise in finding patience, zen, inner peace, and whatever mantra I could find to keep from punching someone in the mouth. What a mess! Glad you guys made it through and they at least held the plane – although I can see how much of a pain that would be for those with connections!
Casey says
Yea I remember when everyone was getting the SSSS after Istanbul last year and it’s so painful. It really is an exercise in patience!
Camila @ AdventitiousViolet says
Oh my gosh that sounds terrible! I had never heard of SSSS – is that only for American flights? I feel security heading into the US is always terrible and long for no reason.
Casey says
Yea I think it’s a TSA things so only for flights headed to the US. And I agree… I never understand the long lines, should be an easy solution!
Cynthia says
Oh wow…. this could not be further from the calm KEF airport I experienced a month and a half ago… barely a line to be seen anywhere. Still can’t even understand how SSSS could even be helpful or what the point is!
I’m not sure if it was the same situation, but I encountered a multitude of problems flying last summer from DET to ATH with British/American – wouldn’t let me check in and it was as if none of the airlines had heard of me before on all three legs and no seat assignments – super frustrating. But it’s definitely good advice to remember – when you can’t check in online, something is definitely up.
Casey says
Yea that’s the thing with KEF, it goes in and out on being super busy. Usually when we fly through it’s super quiet, almost eerily so. Not this time though unfortunately! But yes, when you can’t check in online, that should always be a bed flag. Your situation sounded horrible too…so frustrating!
kaili willows says
Oh wow, that’s awful! Overall I had a decent experience at KEF, however once it was time to board it was absolute chaos! The halls are so narrow and so many flights were boarding at once – there was no protocol about when to call up certain passengers, there were just several hordes of people waiting for a flight. That disorganization definitely threw me off in a place where everything else seemed so orderly. I’m sorry you had to deal with that, definitely not a fun way to end a trip 🙁
Kaili | weirdwonderfulwanderlust.blogspot.com
Casey says
Totally… it’s chaos when boarding. And all the flights board within like 15 minutes of each other so you don’t even know which line is yours. The airport needs a serious overhaul in terms of organization!
Iceland traveler says
what service did you use to rent a car?
Casey says
We usually try to use one of the larger companies in Iceland like Hertz as they have more options.